At pora34, your privacy is a fundamental right, not an afterthought. This Privacy Policy explains exactly what personal data we collect, why we collect it, how we use and protect it, and what controls you have over your own information as a member of our platform.
Your Privacy Matters: This Privacy Policy applies to all personal data processed by pora34 in connection with your use of the platform at https://pora34.cam. By creating an account or using our services, you acknowledge that you have read and understood this policy. If you do not agree with how we handle your data, please discontinue use of the platform and contact us to request account closure.
The following terms are used throughout this Privacy Policy and carry the meanings assigned to them below:
pora34 acts as the Data Controller for all Personal Data collected from Players and visitors through the Platform. As Controller, pora34 is responsible for ensuring that Personal Data is processed lawfully, fairly, and transparently, and that appropriate technical and organizational measures are in place to protect the data we hold.
For any data-related inquiries, requests to exercise your rights, or concerns about how your Personal Data is handled, you may contact pora34's Data Protection contact point at: [email protected] (plain text — not a clickable link). We aim to acknowledge all data-related correspondence within 48 hours and to resolve substantive requests within 30 calendar days.
Where pora34 engages third-party Processors to handle Personal Data on its behalf, it does so under binding data-processing agreements that require those Processors to maintain confidentiality, implement appropriate security measures, and process data only for the purposes authorized by pora34.
pora34 collects Personal Data across several categories, depending on how you interact with the Platform. The table below summarizes the main categories of data we process:
| Category | Examples | When Collected |
|---|---|---|
| Identity Data | Full legal name, date of birth, nationality, gender, government ID number (KTP / passport), profile photograph | Registration; KYC verification |
| Contact Data | Email address, mobile telephone number, residential address (city, province, postal code) | Registration; account updates |
| Financial Data | Bank account details (BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, Bank Permata), e-wallet identifiers (OVO, DANA, GoPay, ShopeePay, LinkAja), transaction history, deposit and withdrawal amounts in IDR | First deposit; KYC; payment processing |
| Technical Data | IP address, device type, operating system, browser type and version, screen resolution, time zone (WIB/WITA/WIT), session tokens | All Platform visits (automated) |
| Usage Data | Pages visited, games played, bet history, bonus usage, login timestamps, session duration, click-stream data | All authenticated sessions (automated) |
| Communications Data | Live-chat transcripts, email correspondence, support-ticket content, feedback submissions | When you contact support or submit feedback |
| Verification Documents | Copies of government-issued photo ID, proof-of-address documents (utility bills, bank statements dated within 90 days) | KYC stage prior to first withdrawal |
pora34 does not intentionally collect any Special Category Data (such as health information, racial or ethnic origin, religious beliefs, or political opinions) unless you voluntarily disclose such information in the context of a responsible gaming or self-exclusion request, in which case it is processed solely for the purpose of fulfilling that request.
We collect Personal Data through the following channels:
pora34 processes your Personal Data only where a lawful basis exists for doing so. The primary purposes and their corresponding legal bases are described below:
Legitimate Interests Test: Where pora34 relies on legitimate interests as the legal basis for processing, we have assessed that those interests are not overridden by your rights and freedoms as a data subject. You have the right to object to processing based on legitimate interests at any time — see Section 10 (Your Rights) for details on how to exercise this right.
pora34 does not sell, rent, or trade your Personal Data to third parties for their own commercial purposes. We share your data only in the following limited and controlled circumstances:
All third parties with whom pora34 shares Personal Data are required to maintain the confidentiality of that data and to implement security standards no less stringent than those applied by pora34 itself.
pora34 retains Personal Data only for as long as is necessary to fulfill the purposes for which it was collected, or as required by applicable legal, regulatory, or contractual obligations. The following general retention periods apply:
| Data Category | Retention Period | Basis |
|---|---|---|
| Account & Identity Data | Duration of account plus 5 years after closure | AML / legal compliance |
| Financial Transaction Data | 5 years from the date of each transaction | AML / tax / legal compliance |
| KYC Verification Documents | 5 years after account closure or last transaction | Regulatory obligation |
| Usage & Technical Data | 13 months from collection date | Legitimate interests (analytics, security) |
| Customer Support Records | 3 years from the date of each interaction | Contractual / legitimate interests |
| Marketing Consent Records | Until consent is withdrawn, plus 1 year thereafter | Legal compliance (proof of consent) |
| Self-Exclusion Records | Minimum 7 years from exclusion date | Responsible gaming obligation |
Upon expiry of the applicable retention period, Personal Data is securely deleted or irreversibly anonymized so that it can no longer be associated with you as an individual. Anonymized, aggregated data may be retained indefinitely for statistical and analytical purposes.
The security of your Personal Data is a top operational priority at pora34. We implement a layered, defense-in-depth security framework comprising the following technical and organizational measures:
In the event of a Personal Data breach that is likely to result in a risk to your rights and freedoms, pora34 will notify affected Players without undue delay and will implement immediate containment and remediation measures. We maintain a documented incident response plan that is tested and updated regularly.
Your Role in Security: While pora34 takes extensive measures to protect your data on our end, you are also responsible for keeping your account credentials secure. Never share your password with anyone, use a strong and unique password for your pora34 account, and contact support immediately at [email protected] if you suspect unauthorized access to your account.
pora34 uses cookies and similar tracking technologies to operate and improve the Platform. The following categories of cookies are used:
Most web browsers accept cookies by default. You can configure your browser to block or delete cookies at any time; however, disabling strictly necessary cookies will affect your ability to log in and use core Platform features. Instructions for managing cookie settings are available in your browser's help documentation.
pora34 does not use third-party advertising cookies or behavioral targeting cookies that track you across external websites for advertising purposes.
As a data subject, you have the following rights with respect to your Personal Data held by pora34. To exercise any of these rights, contact us at [email protected] with a clear description of your request and sufficient information to verify your identity:
We will not charge a fee for exercising any of the above rights in ordinary circumstances. If a request is manifestly unfounded or excessive, we reserve the right to charge a reasonable administrative fee or to decline the request, providing written reasons for our decision.
The pora34 Platform is strictly intended for adults aged 21 years and older. pora34 does not knowingly collect, process, or store Personal Data belonging to individuals under the age of 21. All registration forms include a mandatory date-of-birth field and an age-declaration checkbox, and pora34 applies automated age-verification checks supplemented by KYC document review to enforce this restriction.
If pora34 becomes aware that Personal Data has been collected from a person under 21 years of age, we will immediately suspend the associated account, delete all data relating to that individual, and — where applicable — refund any deposits made (net of any bonuses claimed). If you believe that a minor has accessed or registered on the Platform, please notify us immediately at [email protected].
Parents and guardians are encouraged to use parental control software to prevent underage individuals from accessing online gaming platforms. For additional guidance on protecting minors from gambling-related harm, please visit our Responsible Gaming page.
The pora34 Platform may reference or integrate with third-party services — such as game studios, payment gateways, and analytics tools — that operate under their own independent privacy policies. pora34 is not responsible for the privacy practices of any third-party service, and this Privacy Policy does not extend to data processed by those third parties in their own right.
We encourage you to review the privacy policies of any third-party services you interact with in connection with your use of the Platform. Where pora34 has contractual control over a third-party Processor, we require that Processor to adhere to data protection standards consistent with this Privacy Policy. Where a third party acts as an independent controller (for example, a game studio determining its own analytics practices), your data relationship with that party is governed by their own policy.
pora34 operates globally and may process or store your Personal Data on servers or through service providers located outside Indonesia. Where Personal Data is transferred internationally, pora34 ensures that appropriate safeguards are in place to protect your data to a standard equivalent to that described in this Privacy Policy.
These safeguards may include entering into standard contractual clauses with the recipient entity, selecting processors located in jurisdictions recognized as providing adequate data protection standards, or implementing binding corporate rules where applicable. pora34 will not transfer your Personal Data to any country or territory that does not provide adequate protections unless appropriate contractual safeguards are first established.
By using the Platform, you acknowledge that your Personal Data may be transferred to and processed in jurisdictions outside Indonesia as described in this section. If you have concerns about the international transfer of your data, please contact us at [email protected].
pora34 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, regulatory guidance, or Platform functionality. When material changes are made, we will provide advance notice by updating the "Last Updated" date at the top of this page and — where we hold your current email address — by sending a notification to your registered account email.
Your continued use of the Platform following the effective date of any amendment constitutes your acceptance of the revised Privacy Policy. If you do not agree with the changes, you may request account closure and deletion of your Personal Data (subject to applicable retention obligations) by contacting customer support.
We recommend that you review this Privacy Policy periodically to stay informed of how pora34 collects, uses, and protects your Personal Data. Archived versions of previous policies are available upon request.
If you have any questions, concerns, or requests relating to this Privacy Policy or to the processing of your Personal Data by pora34, please reach out through the following channels:
Formal Data Subject Requests: To exercise any of your rights under Section 10, please email [email protected] with the subject line "Data Subject Request" and include your full registered name, account username, and a clear description of the right you wish to exercise. We may need to verify your identity before processing the request to ensure we are disclosing or modifying data only to the rightful account holder.
Six core principles that define how we handle every piece of information you entrust to us
All data transmitted between your device and the pora34 platform is protected by 256-bit SSL/TLS encryption — the same standard used by leading international banks. Your financial and personal data travels securely at all times.
pora34 will never sell, rent, or trade your personal information to third-party advertisers or data brokers. Your data is used exclusively to operate your account, process payments, and improve your platform experience.
You retain comprehensive rights over your own data — access it, correct it, export it, restrict its use, or request deletion at any time. Our support team processes data subject requests within 30 days, no questions asked.
We collect only the data that is genuinely necessary to provide our services, fulfill legal obligations, and keep the platform secure. We do not collect data speculatively or retain it beyond its defined purpose and retention period.
Our security operations team monitors the platform around the clock for intrusion attempts, anomalous activity, and data breach indicators. Independent penetration tests are conducted regularly to keep defenses sharp.
Whenever this Privacy Policy changes in a material way, we notify you in advance via your registered email. You are never blindsided by changes to how your data is handled — we believe informed consent is the foundation of trust.
Our dedicated support team is available 24/7 to address any concerns about how your personal data is collected, used, or stored. You can also review our Terms & Conditions or visit our FAQ for quick answers to common questions.